To view shipping options, go to any item and click “Estimate Shipping” or add your items to your shopping cart. As you proceed through checkout, it will give you a shipping quote. If you don’t like the shipping quote, you can cancel your order before your payment is processed.
- Free Shipping (Free to all Australian retail customers. Estimated delivery 2-5 business days. Same-day shipping if order placed before 12:00 p.m. BNE time)
- Australia Post Priority Mail (Upgrade for only $4.99. Estimated delivery 2 – 3 business days.)
- Australia Post Regular Mail (Cost will be quoted at checkout. Estimated delivery 4 – 9 business days.)
* PLEASE NOTE: Our daily shipping cutoff time is 12:00 PM BNE Time Zone. If you order after 12:00 PM BNE Time Zone, your order may be shipped the following business day. Estimated delivery time frames are based on business days and do not include weekends. Please choose your shipping method carefully during checkout to ensure that your order arrives by the date you need it.
We ship worldwide. Estimated international shipping time is 7-21 business days. To see our very affordable shipping rates, go to any item and click “Estimate Shipping” or add your items to your shopping cart. As you proceed through checkout, it will give you a shipping quote. If you don’t like the shipping quote, you can cancel your order before your payment is processed.
Free International Shipping**
- New Zealand retail customers receive free shipping with purchase of $150 or more. All shipments are shipped Duties, Customs, & Taxes paid.
- Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Russia, Singapore, South Korea, Spain, Sweden, and Switzerland retail customers receive free shipping with purchase of $250 or more. All shipments are shipped Duties, Customs, & Taxes unpaid. Buyer is responsible for delivery fees.
- Brazil unfortunately we have suspended future shipments to Brazil, at this time.
- India unfortunately we have suspended future shipments to Brazil, at this time.
** PLEASE NOTE: Free international shipping excludes our bulk category and all single items that have shipping weight over 4.4 LBS. Jenkins & Brown will choose the shipping method for international shipments that qualify for free shipping.
Our goal is to help you and your family live happier, healthier lives – and that includes ensuring you’re completely satisfied with your purchase. If, for any reason, you are unhappy with your Jenkins & Brown product, we offer a 100% money back guarantee within 90 days of purchase. Has it been more than 90 days? Don’t worry, we are still happy to credit your account with the amount of return.
Contact us to start the return process. Please allow up to 5 business days for the return to be processed.
Bulk Return Policy
Please note that Bulk orders are not eligible for returns, replacements, exchanges or refunds unless the product was damaged in transit. If for any reason you feel that there is a quality issue with your bulk order, we ask that you notify our wholesale team within 10 days of delivery and send a small sample back for testing.